Servicepunt (Service Desk)

For questions about living with HIV.
Call 020 - 689 25 77, Mondays, Tuesdays and Thursdays from 14.00 to 22.00.

During the summer months of July and August, the Service Point can be reached in the following ways:

  • by e-mail on Monday, Tuesday and Thursday
    by telephone on Monday and Thursday afternoons from 2 p.m. to 6 p.m.

You speak to volunteers with expert knowledge, and they help you to approach questions and issues from various angles.
You can also ask your question online. If you prefer, send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

Talk to someone else with HIV, someone who really understands your situation

Contact the Servicepunt at the Hiv Vereniging (Dutch HIV Association) for questions about living with HIV. We support people with HIV – as well as their partners, families, colleagues or professionals – who are looking for information on HIV. Topics can range from medical to social or legal questions. The volunteers always listen to you with empathy and are happy to suggest solutions. We want to promote self-reliance in people with HIV, to make them feel empowered.

If the questions are very specialised or complex, we send them to professional staff members (they act as backup).


Indications from everyday life are very valuable to the Hiv Vereniging. For example, about the delivery of medication, dissatisfaction with treatment, or discrimination. Your indications provide insight into the experiences of people with HIV and gives the Hiv Vereniging the opportunity to solve problems, take action, and draw attention to areas needing improvement. If you have experienced something you would like to bring to our attention, please contact the Servicepunt.


Various groups and communities within the Hiv Vereniging organise activities and get-togethers. In addition, we offer workshop series to people who have recently had their HIV diagnosis, and peer counselling for a private conversation. If you register at the Servicepunt, they will be happy to tell you more about what is on offer.

Awareness of living with HIV

The Hiv Vereniging thinks it is important to bring attention to HIV in a positive way. Awareness is about telling your personal story about living with HIV, or being directly involved. Awareness is an individual form of providing information and offers a target group the opportunity to ask questions. Contact the Servicepunt if you want to organise an awareness event.

The Hiv Vereniging

The Servicepunt answers all questions about the Hiv Vereniging and about volunteer work.


This information is useful